Updated at 2024-07-24

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Shipping Policy

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1. Shipping Destinations

1.1. OrganoGEN Limited ships products within Cyprus. At this time, we do not offer international shipping.

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2. Shipping Rates and Delivery Times

2.1. Shipping rates are calculated based on the delivery location and the weight of your order. Shipping costs will be displayed at checkout before you finalize your purchase.

2.2. We strive to dispatch orders within 2-3 business days after payment confirmation. Delivery times may vary depending on your location, but typically range from 2-5 business days.

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3. Order Tracking

3.1. Once your order is shipped, you will receive an email with a tracking number and a link to track your order. You can use this information to monitor the status and estimated delivery date of your package.

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4. Shipping Issues

4.1. If your order is delayed, lost, or arrives damaged, please contact our customer service team at support@aesthetigen.cyfor assistance. We will work to resolve the issue as quickly as possible.

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Return and Refund Policy

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1. Return Policy

1.1. We want you to be completely satisfied with your purchase from OrganoGEN Limited. If you are not satisfied, you may return the product within 14 days of receipt for a refund or exchange, provided the following conditions are met:

• The item must be unused and in its original packaging.

• The item must be in the same condition that you received it.

1.2. To initiate a return, please contact our customer service team at support@aesthetigen.cy with your order details. We will provide you with instructions on how to return the item.

1.3. Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

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2. Refund Policy

2.1. Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

2.2. If your return is approved, we will process the refund to your original method of payment within 14 days. The time it takes for the refund to be credited to your account may vary depending on your payment provider.

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3. Exchanges

3.1. If you wish to exchange a product for a different item, please contact us at support@aesthetigen.cy. Exchanges are subject to product availability and must also meet the return conditions outlined above.

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4. Non-Returnable Items

4.1. Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards

• Personal care items (for hygiene reasons), unless they are defective or damaged upon arrival.

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5. Contact Information

5.1. For any questions or concerns regarding our Shipping, Return, and Refund Policies, please contact us at:

Email: info@aesthetigen.cy
Phone: +357 95707111